Support
Questions, Answered.
Everything you need to know about our pieces, shipping, and care.
Frequently Asked Questions
What phone models do you support?
Each case is made to order for a specific phone model. Use the Size dropdown on the product page to check current compatibility for your device before ordering.
Are your cases MagSafe compatible?
Our cases are not MagSafe compatible, but they are fully wireless-charging compatible — just place your phone on any standard wireless charger as usual.
What are your cases made from?
A dual-layer shell — a rigid polycarbonate outer with a shock-absorbing TPU inner liner — wrapped in an edge-to-edge, UV-protected botanical print. Available finished in matte or glossy.
How long does shipping take?
Orders are processed within 1–5 business days, then shipped worldwide with delivery in 14–30 business days depending on destination. You'll receive tracking information by email once your order ships.
What is your return policy?
We offer a 14-day return policy. Items must be unused, in their original condition and packaging, with proof of purchase. Email us to start a return.
Where is Évora based?
Évora was founded and is designed in Ireland. See our About page for the full story.
Is checkout secure?
Yes. Checkout is handled entirely through Shopify's secure, encrypted payment processing — we never see or store your card details.
How can I contact you?
Email us anytime at evorasupportteam@gmail.com. We aim to respond within 1–2 business days.
Still have a question?
Reach us at evorasupportteam@gmail.com — we're happy to help.